Returns

RETURNS

Returns will be accepted for a period of thirty days after your purchase. We apply the following procedure for returns:

  • Please send an e-mail to support@funghiclear.sg stating the reason for your return. We will create a return form.
  • We will reply to your e-mail with the return form.
  • Once you have received the return form, please return the goods to our designated office address. You will have to arrange transport to return your articles.

 

RETURN FOR EXCHANGE

Would you like to return an article for exchange? Please follow the Returns procedure and place a new order for the articles you would like to purchase.

 

RETURN TO POSTAL ADDRESS

Please return articles to our fulfillment centre.

Fulfillment centre address:

Gradient Health & Technologies Warehouse

 

[...]

 

RETURN POLICY

We apply the following conditions to returns of an online order:

  • A return must be shipped for return within a period of 7 days after the delivery date.
  • You may exercise your rights to cancel the order within 7 days after your delivery date. Please send us an explanation why you wish to cancel your order.
  • The articles you would like to return is in good shape, not used, worn or damaged. It is allowed to fit the articles.
  • In case there is proof of the article being used, worn or damaged, you (the client) will be accountable for the loss of value.
  • The original tags and labels must be attached to the article (in case this is reasonably possible).


REFUNDS

We will refund the amount of the returned articles within ten working days after we have processed your return.

FunghiClear™ has the right to postpone payment of your refund until we have received the articles or you have proven that the articles were returned to us properly.

Attention: we will not refund shipping costs you have paid to return the goods to us.



COMPLAINTS

Did you receive a wrong or damaged article? We kindly ask you to give us notice of such an event within two months after the date of your order. Do you have another complaint? Please give us notice as soon as possible.

Please send your complaints by e-mail: support@funghiclear.sg

We will process your complaint and will send you a confirmation within 2 to 3 working days after we have received your complaint.